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How does constraining description affect guest booking decisions and satisfaction?
Lanfei Gao1; Hui Li 1; Sai Liang1; Jingjing Yang2; Rob Law3
2022-12-01
Source PublicationTourism Management
ABS Journal Level4
ISSN0261-5177
Volume93Pages:104607
Abstract

The importance of hosts' information disclosure on influencing guest behavior and matching efficiency has been proven by many studies. Most peer-to-peer rental platforms allow hosts to disclose constraining descriptions (such as house rules) to regulate guest behaviors. However, the effects of this specific type of information disclosure on subsequent guest behaviors and host performance remain unclear. Thus, based on a unique longitudinal dataset collected from Airbnb, this study investigates how constraining descriptions influence the booking decisions and satisfaction of subsequent guests. Results show that constraining descriptions related to topics, including civilization-related, living conditions, personal activities, and host management boost the review volume but decrease guest satisfaction and cause rating loss. Degree of competition, hosts' prior reputation, and price moderate the relationship between constraining descriptions and subsequent guest behaviors. As an early attempt to focus on the consequence of hosts’ constraining descriptions, this study contributes to tourism literature and property hosts in practice.

KeywordConstraining Description Guest Booking Decision Guest Satisfaction Information Disclosure Sharing Economy
DOI10.1016/j.tourman.2022.104607
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaEnvironmental Sciences & Ecology ; Social Sciences - Other Topics ; Business & Economics
WOS SubjectEnvironmental Studies ; Hospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:000812945200002
PublisherELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND
Scopus ID2-s2.0-85132233502
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Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorSai Liang
Affiliation1.College of Tourism and Service Management, Nankai University, Tianjin, 38 Tongyan Road, 300350, China
2.Macao Institute for Tourism Studies, Colina de Mong-Há, Macau, China
3.Asia-Pacific Academy of Economics and Management, Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, S.A.R., Macao, China
Recommended Citation
GB/T 7714
Lanfei Gao,Hui Li ,Sai Liang,et al. How does constraining description affect guest booking decisions and satisfaction?[J]. Tourism Management, 2022, 93, 104607.
APA Lanfei Gao., Hui Li ., Sai Liang., Jingjing Yang., & Rob Law (2022). How does constraining description affect guest booking decisions and satisfaction?. Tourism Management, 93, 104607.
MLA Lanfei Gao,et al."How does constraining description affect guest booking decisions and satisfaction?".Tourism Management 93(2022):104607.
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