Residential College | false |
Status | 已發表Published |
How does constraining description affect guest booking decisions and satisfaction? | |
Lanfei Gao1; Hui Li 1; Sai Liang1; Jingjing Yang2; Rob Law3 | |
2022-12-01 | |
Source Publication | Tourism Management |
ABS Journal Level | 4 |
ISSN | 0261-5177 |
Volume | 93Pages:104607 |
Abstract | The importance of hosts' information disclosure on influencing guest behavior and matching efficiency has been proven by many studies. Most peer-to-peer rental platforms allow hosts to disclose constraining descriptions (such as house rules) to regulate guest behaviors. However, the effects of this specific type of information disclosure on subsequent guest behaviors and host performance remain unclear. Thus, based on a unique longitudinal dataset collected from Airbnb, this study investigates how constraining descriptions influence the booking decisions and satisfaction of subsequent guests. Results show that constraining descriptions related to topics, including civilization-related, living conditions, personal activities, and host management boost the review volume but decrease guest satisfaction and cause rating loss. Degree of competition, hosts' prior reputation, and price moderate the relationship between constraining descriptions and subsequent guest behaviors. As an early attempt to focus on the consequence of hosts’ constraining descriptions, this study contributes to tourism literature and property hosts in practice. |
Keyword | Constraining Description Guest Booking Decision Guest Satisfaction Information Disclosure Sharing Economy |
DOI | 10.1016/j.tourman.2022.104607 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Environmental Sciences & Ecology ; Social Sciences - Other Topics ; Business & Economics |
WOS Subject | Environmental Studies ; Hospitality, Leisure, Sport & Tourism ; Management |
WOS ID | WOS:000812945200002 |
Publisher | ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND |
Scopus ID | 2-s2.0-85132233502 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT |
Corresponding Author | Sai Liang |
Affiliation | 1.College of Tourism and Service Management, Nankai University, Tianjin, 38 Tongyan Road, 300350, China 2.Macao Institute for Tourism Studies, Colina de Mong-Há, Macau, China 3.Asia-Pacific Academy of Economics and Management, Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, S.A.R., Macao, China |
Recommended Citation GB/T 7714 | Lanfei Gao,Hui Li ,Sai Liang,et al. How does constraining description affect guest booking decisions and satisfaction?[J]. Tourism Management, 2022, 93, 104607. |
APA | Lanfei Gao., Hui Li ., Sai Liang., Jingjing Yang., & Rob Law (2022). How does constraining description affect guest booking decisions and satisfaction?. Tourism Management, 93, 104607. |
MLA | Lanfei Gao,et al."How does constraining description affect guest booking decisions and satisfaction?".Tourism Management 93(2022):104607. |
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