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Pay Now or Pay Later: The Impact of Time on Payment Preference in Hotel Booking
Jang, Yisak1; Miao, Li2; Chen, Chih-Chien3
2021-12
Source PublicationJOURNAL OF VACATION MARKETING
ISSN1356-7667
Volume28Issue:4Pages:439-454
Abstract

The “book now, pay later” phenomenon is one form of payment which has flow-on effects such as increasing last-minute cancelations. To encourage prepayment, some hotels have been offering a price discount or free upgrade for choosing the “pay now” option, but little is known about which incentives can generate better outcomes. This study aims to examine what types of payment options are preferable based on the time between booking and check-in (i.e. temporal distance), and to investigate how the payment options and temporal distance jointly influence perceived risks. The findings demonstrate that while people prefer the pay now with monetary incentive option when traveling time is in the near future, they mostly prefer the pay later option when traveling time is distant. In addition, people planning a trip in the distant future perceive significantly higher risks from the pay now with non-monetary and monetary incentive options than from the pay later option.

KeywordBook Now Pay Later Incentive Type Stemporal Distan Cerevenue Management
DOI10.1177/13567667211066323
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaBusiness & Economics ; Social Sciences - Other Topics
WOS SubjectBusiness ; Hospitality, Leisure, Sport & Tourism
WOS IDWOS:000736665000001
Scopus ID2-s2.0-85121903281
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorJang, Yisak
Affiliation1.School of Hospitality and Tourism Management, Oklahoma State University, USA
2.Department of Integrated Resort and Tourism Management, University of Macau, China
3.William F. Harrah College of Hospitality, University of Nevada, USA
Recommended Citation
GB/T 7714
Jang, Yisak,Miao, Li,Chen, Chih-Chien. Pay Now or Pay Later: The Impact of Time on Payment Preference in Hotel Booking[J]. JOURNAL OF VACATION MARKETING, 2021, 28(4), 439-454.
APA Jang, Yisak., Miao, Li., & Chen, Chih-Chien (2021). Pay Now or Pay Later: The Impact of Time on Payment Preference in Hotel Booking. JOURNAL OF VACATION MARKETING, 28(4), 439-454.
MLA Jang, Yisak,et al."Pay Now or Pay Later: The Impact of Time on Payment Preference in Hotel Booking".JOURNAL OF VACATION MARKETING 28.4(2021):439-454.
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