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Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists
Xu, Shaogui1,2; Zuo, Yifan3; Chen, Sirong4; Law, Rob4; Zhang, Mu2
2023-01
Source PublicationInternational Journal of Tourism Research
ABS Journal Level2
ISSN1099-2340
Volume25Issue:1Pages:137-149
Abstract

This study explores the mechanisms underlying the occupational stigma perception (OSP) of tour guides and the role of interpersonal deviance (ID) toward tourists based on affective event theory. It collects questionnaire data from 348 Chinese frontline tour guides and uses PROCESS Macro in SPSS to test the moderated mediation model. Results show that OSP had a significantly positive effect on ID. Job embeddedness (JE) partially mediated the relationship between OSP and ID. Job tenure (JT) played a negative moderating role between OSP and JE. Furthermore, the mediating role of JE between OSP and ID diminished as the guides' JT increased.

KeywordInterpersonal Deviance Job Embeddedness Job Tenure Occupational Stigma Perception Tour Guides
DOI10.1002/jtr.2557
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000863756300001
PublisherJohn Wiley and Sons Ltd
Scopus ID2-s2.0-85139205992
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorZhang, Mu
Affiliation1.School of Management, Jinan University, Guangzhou, China
2.Shenzhen Tourism College, Jinan University, Shenzhen, China
3.School of Physical Education, Shenzhen University, Shenzhen, China
4.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macao
Recommended Citation
GB/T 7714
Xu, Shaogui,Zuo, Yifan,Chen, Sirong,et al. Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists[J]. International Journal of Tourism Research, 2023, 25(1), 137-149.
APA Xu, Shaogui., Zuo, Yifan., Chen, Sirong., Law, Rob., & Zhang, Mu (2023). Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists. International Journal of Tourism Research, 25(1), 137-149.
MLA Xu, Shaogui,et al."Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists".International Journal of Tourism Research 25.1(2023):137-149.
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