Residential College | false |
Status | 已發表Published |
Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists | |
Xu, Shaogui1,2; Zuo, Yifan3; Chen, Sirong4; Law, Rob4; Zhang, Mu2 | |
2023-01 | |
Source Publication | International Journal of Tourism Research |
ABS Journal Level | 2 |
ISSN | 1099-2340 |
Volume | 25Issue:1Pages:137-149 |
Abstract | This study explores the mechanisms underlying the occupational stigma perception (OSP) of tour guides and the role of interpersonal deviance (ID) toward tourists based on affective event theory. It collects questionnaire data from 348 Chinese frontline tour guides and uses PROCESS Macro in SPSS to test the moderated mediation model. Results show that OSP had a significantly positive effect on ID. Job embeddedness (JE) partially mediated the relationship between OSP and ID. Job tenure (JT) played a negative moderating role between OSP and JE. Furthermore, the mediating role of JE between OSP and ID diminished as the guides' JT increased. |
Keyword | Interpersonal Deviance Job Embeddedness Job Tenure Occupational Stigma Perception Tour Guides |
DOI | 10.1002/jtr.2557 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000863756300001 |
Publisher | John Wiley and Sons Ltd |
Scopus ID | 2-s2.0-85139205992 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Zhang, Mu |
Affiliation | 1.School of Management, Jinan University, Guangzhou, China 2.Shenzhen Tourism College, Jinan University, Shenzhen, China 3.School of Physical Education, Shenzhen University, Shenzhen, China 4.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macao |
Recommended Citation GB/T 7714 | Xu, Shaogui,Zuo, Yifan,Chen, Sirong,et al. Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists[J]. International Journal of Tourism Research, 2023, 25(1), 137-149. |
APA | Xu, Shaogui., Zuo, Yifan., Chen, Sirong., Law, Rob., & Zhang, Mu (2023). Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists. International Journal of Tourism Research, 25(1), 137-149. |
MLA | Xu, Shaogui,et al."Broken windows in tourism: The effect of occupational stigma perception of tour guides on interpersonal deviance toward tourists".International Journal of Tourism Research 25.1(2023):137-149. |
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