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Book now, pay later: the effects of delays in payments and temporal distance on consumers’ perceptions and purchase intention
Jang, Yisak1; Miao, Li2; Chen, Chih Chien3
2022-11-27
Source PublicationJournal of Revenue and Pricing Management
ABS Journal Level1
ISSN1476-6930
Volume22Issue:5Pages:374-384
Abstract

In today’s hotel industry, ‘book now, pay later’ practice is widespread. However, despite the prevalence of this phenomenon, the psychological and behavioral influences of ‘book now, pay later’ transactions on consumers have received almost no research attention. Using an experimental design, this research examined how deferred payments influence consumers’ perceived price, perceived risks, and purchase intention according to the time of booking in the leisure travel context. The results demonstrated that people perceived less risks and had a greater purchase intention when a hotel offered the ‘pay later’ option compared to the ‘pay now’ option. However, individuals planning a trip in the near future did not show any significant differences in perceived risks and purchase intention between the options of ‘pay later’ and ‘pay now’.

KeywordBook Now, Pay Later Deferred Payments Perceived Risks Revenue Management Temporal Distance
DOI10.1057/s41272-022-00416-4
URLView the original
Indexed ByESCI
Language英語English
WOS Research AreaBusiness & Economics
WOS SubjectBusiness, Finance
WOS IDWOS:000889023200001
PublisherPALGRAVE MACMILLAN LTD, BRUNEL RD BLDG, HOUNDMILLS, BASINGSTOKE RG21 6XS, HANTS, ENGLAND
Scopus ID2-s2.0-85142717004
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Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorJang, Yisak
Affiliation1.Lester E. Kabacoff School of Hotel, Restaurant and Tourism Administration, University of New Orleans, New Orleans, 451 Kirschman Hall, 2000 Lakeshore Dr., 70148, United States
2.Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Taipa, E22-3029a, Avenida da Universidade, Macao
3.William F. Harrah College of Hospitality, University of Nevada, Las Vegas, Las Vegas, 4505 S. Maryland Parkway, Box 456012, 89154, United States
Recommended Citation
GB/T 7714
Jang, Yisak,Miao, Li,Chen, Chih Chien. Book now, pay later: the effects of delays in payments and temporal distance on consumers’ perceptions and purchase intention[J]. Journal of Revenue and Pricing Management, 2022, 22(5), 374-384.
APA Jang, Yisak., Miao, Li., & Chen, Chih Chien (2022). Book now, pay later: the effects of delays in payments and temporal distance on consumers’ perceptions and purchase intention. Journal of Revenue and Pricing Management, 22(5), 374-384.
MLA Jang, Yisak,et al."Book now, pay later: the effects of delays in payments and temporal distance on consumers’ perceptions and purchase intention".Journal of Revenue and Pricing Management 22.5(2022):374-384.
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