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A Multilevel Triadic-Experience Model of Travel App-Induced Attitude
Wu, Shushan1; Wong, Ip Kin Anthony2; Lin, Zhiwei3,4
2024-07
Source PublicationJournal of Quality Assurance in Hospitality & Tourism
ABS Journal Level1
ISSN1528-008X
Abstract

The literature on tourist experience commonly puts the current en-route experience at the center stage through single-level analysis. This research steers away from that tradition to improvise a triple-experience model through multiple inquiries. Data were collected from a survey to assess how prior and current travel app usage experiences could impact app-induced site attitude and revisit intention via the app, based on a multilevel design with survey data collected from 21 sites. The cross-level moderation of others’ experiences was also explored. This research draws on the functional theory of attitude and the theory of normative conduct to acknowledge the knowledge and social functions of attitude change. It contributes to the literature by bridging the divide between the online app and offline travel evaluations. It builds a theoretical synthesis between the aforementioned theoretical lens to demonstrate how the experiences of others through travel apps can impact an individual’s experience, ultimately affecting attitude toward app-induced tourism destinations.

KeywordAttitude Experience Multilevel Analysis Revisit Intention Travel Application
DOI10.1080/1528008X.2024.2378723
URLView the original
Indexed ByESCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:001271098600001
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND
Scopus ID2-s2.0-85198530884
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorWong, Ip Kin Anthony
Affiliation1.School of Tourism Management, Zhuhai, China
2.Faculty of Business Administration, University of Macau, Avenida da Universidade, Macao
3.School of Tourism Management, Sun Yat-Sen University, Zhuhai, China
4.Faculty of International Tourism and Management, City University of Macau, Macao
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Wu, Shushan,Wong, Ip Kin Anthony,Lin, Zhiwei. A Multilevel Triadic-Experience Model of Travel App-Induced Attitude[J]. Journal of Quality Assurance in Hospitality & Tourism, 2024.
APA Wu, Shushan., Wong, Ip Kin Anthony., & Lin, Zhiwei (2024). A Multilevel Triadic-Experience Model of Travel App-Induced Attitude. Journal of Quality Assurance in Hospitality & Tourism.
MLA Wu, Shushan,et al."A Multilevel Triadic-Experience Model of Travel App-Induced Attitude".Journal of Quality Assurance in Hospitality & Tourism (2024).
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