Residential College | false |
Status | 已發表Published |
Impact of hotel website quality on online booking intentions: ETrust as a mediator | |
Wang,Liang1; Law,Rob1; Guillet,Basak Denizci1; Hung,Kam1; Fong,Davis Ka Chio2 | |
2015-05-01 | |
Source Publication | International Journal of Hospitality Management |
ABS Journal Level | 3 |
ISSN | 0278-4319 |
Volume | 47Pages:108-115 |
Abstract | Growing competitiveness in the marketplace pushes hoteliers to fully take advantage of their websites as a marketing tool. This study proposed that a trusting relationship with customers could be developed by investing in hotel website development. A research model that incorporates hotel website quality, eTrust, and online booking intentions was put forward. The software AMOS 20.0 was adopted to analyze the proposed inter-variable relationships. Statistical results demonstrated that hotel website quality is a strong predictor of eTrust which then also mediates the relationship between website quality and consumers' online booking intentions. Implications were offered for practitioners based on the results. |
Keyword | Etrust Hotel Website Quality Mediation Effect Online Booking Intentions |
DOI | 10.1016/j.ijhm.2015.03.012 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000356192000011 |
Scopus ID | 2-s2.0-84927604935 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Wang,Liang |
Affiliation | 1.School of Hotel and Tourism Management at the Hong Kong Polytechnic University,,TST East, Kowloon,Hong Kong 2.Faculty of Business Administration at the University of Macau,E22-2043,,Taipa, Macau,Macao |
Recommended Citation GB/T 7714 | Wang,Liang,Law,Rob,Guillet,Basak Denizci,et al. Impact of hotel website quality on online booking intentions: ETrust as a mediator[J]. International Journal of Hospitality Management, 2015, 47, 108-115. |
APA | Wang,Liang., Law,Rob., Guillet,Basak Denizci., Hung,Kam., & Fong,Davis Ka Chio (2015). Impact of hotel website quality on online booking intentions: ETrust as a mediator. International Journal of Hospitality Management, 47, 108-115. |
MLA | Wang,Liang,et al."Impact of hotel website quality on online booking intentions: ETrust as a mediator".International Journal of Hospitality Management 47(2015):108-115. |
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