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Chinese Hospitality Students’Perceptions of Diversity Management
Yap,Matthew H.T.1; Ineson,Elizabeth M.2; Tang,Candy M.F.1; Fong,Lawrence H.N.1
2015-04-03
Source PublicationJournal of Hospitality and Tourism Education
ABS Journal Level1
ISSN23256540 10963758
Volume27Issue:2Pages:60-68
Abstract

Given China’s rapid modernization, the recent focus on diversity management (DM) in hospitality curricula, and their prospects as managers in national and multinational hospitality organizations, 361 Chinese university hospitality students were the subjects of the present study. The aim was to determine and examine these potential managers’ understanding and perceptions of DM and its characteristics and their willingness to employ DM in their future workplaces. Primary data were gathered via a structured questionnaire, then analyzed using descriptive and advanced statistics. Although the Chinese students understood the essence of DM, their thorough knowledge of DM was disappointingly weak and their perceptions of DM were inconsistent. Furthermore, not all of the respondents were willing to employ DM in their future workplaces. Therefore, it is recommended that Chinese universities include DM in their hospitality curricula and engage qualified educators to deliver DM so as strengthen their students’ knowledge of DM.

KeywordChina Diversity Management Hospitality Perceptions Potential Managers Quantitative Research
DOI10.1080/10963758.2015.1033100
URLView the original
Language英語English
WOS Research AreaEducation & Educational Research
WOS SubjectEducation & Educational Research
WOS IDWOS:000437619900003
Scopus ID2-s2.0-84929455302
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorYap,Matthew H.T.
Affiliation1.University of Macau,,Macao
2.Department of Food and Tourism Management,Manchester Metropolitan University,,United Kingdom
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Yap,Matthew H.T.,Ineson,Elizabeth M.,Tang,Candy M.F.,et al. Chinese Hospitality Students’Perceptions of Diversity Management[J]. Journal of Hospitality and Tourism Education, 2015, 27(2), 60-68.
APA Yap,Matthew H.T.., Ineson,Elizabeth M.., Tang,Candy M.F.., & Fong,Lawrence H.N. (2015). Chinese Hospitality Students’Perceptions of Diversity Management. Journal of Hospitality and Tourism Education, 27(2), 60-68.
MLA Yap,Matthew H.T.,et al."Chinese Hospitality Students’Perceptions of Diversity Management".Journal of Hospitality and Tourism Education 27.2(2015):60-68.
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