Status | 已發表Published |
The Influence Of Cultural Values On Brand Loyalty | |
Desmond C.S. Lam1; Alvin Y.C. Lee | |
2005 | |
Conference Name | Australia and New Zealand Marketing Association Conference (2005 : Fremantle, W.A.) |
Source Publication | Proceedings of the Australia and New Zealand Marketing Association Conference 2005 : Broadening the Boundaries |
Pages | 163-171 |
Conference Date | 5-7 Dec, 2005 |
Conference Place | Fremantle, W.A. |
Abstract | It is well documented that culture can influence consumer attitudes and behavior. While there have been numerous studies on how culture influences the four Ps of the marketing mix, few researchers have examined its effect on customer loyalty. More specifically, how consumers who identify more with certain cultural traits are likely to be more brand loyal. Using Hofstede's cultural dimensions, this study empirically examines cultural effects on consumer-reported “proneness” to brand loyalty and finds that those who scored highly in individualism and uncertainty avoidance have greater affinity for exhibiting loyalty to a brand. |
Keyword | Decision Making Process Customer Satisfaction/loyalty Attitudes |
Language | 英語English |
Document Type | Conference paper |
Collection | Faculty of Business Administration DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Affiliation | 1.University of Macau 2.The University of Western Australia |
First Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Desmond C.S. Lam,Alvin Y.C. Lee. The Influence Of Cultural Values On Brand Loyalty[C], 2005, 163-171. |
APA | Desmond C.S. Lam., & Alvin Y.C. Lee (2005). The Influence Of Cultural Values On Brand Loyalty. Proceedings of the Australia and New Zealand Marketing Association Conference 2005 : Broadening the Boundaries, 163-171. |
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