Residential College | false |
Status | 已發表Published |
Work-related attitudes and behaviors: Empirical evidence from a casino destination | |
Li, Jun (Justin)1; Liu, Xiaoming2; Ali, Faizan3 | |
2018-09 | |
Source Publication | JOURNAL OF DESTINATION MARKETING & MANAGEMENT |
ABS Journal Level | 1 |
ISSN | 2212-571X |
Volume | 9Pages:175-183 |
Abstract | Gambling is the most viable and sustainable economic development option for many travel destinations and in some countries, gambling is a major economic sector. Gambling is a multibillion dollar business that continues to grow at an exponential rate each year in many countries around the world. However, the rapid growth of gambling poses great challenges for destination operators to maintain workers' positive workplace attitudes and behaviors. This study examines the effects of psychological contract breach (PCB) on the work-related attitudes and behaviors of casino dealers and explores the moderating role of leader-member exchange (LMX) on these relationships. This study also compares the effect of PCB on the turnover intentions of dealers in VIP rooms and mass tables. The findings indicate that: (1) dealers' perceived PCB is negatively related to their work-related attitudes but positively related to turnover intentions; (2) LMX partially moderates the effects of PCB on work related attitudes; and (3) PCB is associated more with turnover intentions of casino dealers who work in the VIP gambling rooms than with those who work at the mass tables. These results offer valuable insights for casino operators to promote managerial efficiency in the workplace. |
Keyword | Psychological Contract Breach Leader-member Exchange Organizational Citizenship Behavior Organizational Identification Turnover Intentions |
DOI | 10.1016/j.jdmm.2018.01.004 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics ; Business & Economics |
WOS Subject | Hospitality, Leisure, Sport & Tourism ; Management |
WOS ID | WOS:000436916300018 |
Publisher | ELSEVIER SCIENCE BV |
The Source to Article | WOS |
Scopus ID | 2-s2.0-85041960496 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Affiliation | 1.School of Tourism Management,South China Normal University,Higher Education Mega Center,,Guangzhou,510006,China 2.Faculty of Business Administration,University of Macau,,Macau,Macao 3.College of Hospitality & Technology Leadership,University of South Florida Sarasota Manatee,,Sarasota,34243,United States |
Recommended Citation GB/T 7714 | Li, Jun ,Liu, Xiaoming,Ali, Faizan. Work-related attitudes and behaviors: Empirical evidence from a casino destination[J]. JOURNAL OF DESTINATION MARKETING & MANAGEMENT, 2018, 9, 175-183. |
APA | Li, Jun ., Liu, Xiaoming., & Ali, Faizan (2018). Work-related attitudes and behaviors: Empirical evidence from a casino destination. JOURNAL OF DESTINATION MARKETING & MANAGEMENT, 9, 175-183. |
MLA | Li, Jun ,et al."Work-related attitudes and behaviors: Empirical evidence from a casino destination".JOURNAL OF DESTINATION MARKETING & MANAGEMENT 9(2018):175-183. |
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