UM  > Faculty of Business Administration
Residential Collegefalse
Status已發表Published
Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty
Han, Jiayu1; Zuo, Yifan1; Law, Rob2,3; Chen, Sirong1; Zhang, Mu1
2021-08-30
Source PublicationFRONTIERS IN PSYCHOLOGY
ABS Journal Level1
ISSN1664-1078
Volume12Pages:731279
Abstract

The spread of COVID-19 and large-scale travel restrictions has caused serious damage to the global tourism industry. Tourists pay additional attention to public health services and their health during travel, but studies on tourism public health service quality (TPHSQ) are limited. Therefore, this study aims to define TPHSQ and revise and validate its scale. The result of exploratory factor analysis (EFA) indicates that TPHSQ includes two dimensions “overall environmental image” and “public health facilities and management.” And based on 456 valid samples, the relationship among TPHSQ, tourists’ trust, satisfaction, and loyalty was validated using the multiple linear regression models. Results revealed the importance of the TPHSQ in improving tourists’ satisfaction and recovering their trust and loyalty. These results provided several implications for research, practice, and society that can benefit diverse stakeholders, which could accelerate the recovery of the tourism industry.

KeywordLoyalty Satisfaction Service Quality Tourism Public Health Trust
DOI10.3389/fpsyg.2021.731279
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaPsychology
WOS SubjectPsychology, Multidisciplinary
WOS IDWOS:000697952800001
PublisherFrontiers Media S.A.
Scopus ID2-s2.0-85114765817
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Co-First AuthorHan, Jiayu
Corresponding AuthorZhang, Mu
Affiliation1.Shenzhen Tourism College, Jinan University, Shenzhen, China
2.Asia-Pacific Academy of Economics and Management, University of Macau, Macao
3.Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macao
Recommended Citation
GB/T 7714
Han, Jiayu,Zuo, Yifan,Law, Rob,et al. Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty[J]. FRONTIERS IN PSYCHOLOGY, 2021, 12, 731279.
APA Han, Jiayu., Zuo, Yifan., Law, Rob., Chen, Sirong., & Zhang, Mu (2021). Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty. FRONTIERS IN PSYCHOLOGY, 12, 731279.
MLA Han, Jiayu,et al."Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty".FRONTIERS IN PSYCHOLOGY 12(2021):731279.
Files in This Item:
There are no files associated with this item.
Related Services
Recommend this item
Bookmark
Usage statistics
Export to Endnote
Google Scholar
Similar articles in Google Scholar
[Han, Jiayu]'s Articles
[Zuo, Yifan]'s Articles
[Law, Rob]'s Articles
Baidu academic
Similar articles in Baidu academic
[Han, Jiayu]'s Articles
[Zuo, Yifan]'s Articles
[Law, Rob]'s Articles
Bing Scholar
Similar articles in Bing Scholar
[Han, Jiayu]'s Articles
[Zuo, Yifan]'s Articles
[Law, Rob]'s Articles
Terms of Use
No data!
Social Bookmark/Share
All comments (0)
No comment.
 

Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.