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Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence
Wang, Erin Yirun1; Fong, Lawrence Hoc Nang2; Law, Rob3
2022-01-03
Source PublicationInternational Journal of Contemporary Hospitality Management
ABS Journal Level3
ISSN0959-6119
Volume34Issue:1Pages:184-200
Abstract

Purpose: This paper aims to examine the dynamics of emotional cues and cognitive cues in review fakeness. Additionally, the boundary condition (i.e. review valence) for the dynamics between emotional cues and cognitive cues is investigated.

Design/methodology/approach: This research conducted two studies, which analyzed restaurant and hotel reviews collected from Yelp.com. The authors adopted linguistic inquiry and word count 2015 to code review contents and tested the hypotheses using logistic regression.

Findings: Fake reviews contain more emotional cues compared with authentic reviews. Moreover, the dynamics of emotional cues and cognitive cues are salient among negative reviews.

Practical implications: This research provides implications to identify fake online reviews based on linguistic cues.

Originality/value: This research contributes to the literature by revealing the competition of mental resources between emotional and cognitive systems when deception is for harming others. Grounded in interpersonal deception theory, this paper investigates the interactive effect and complements the literature, which mainly used emotional cues and cognitive cues individually to detect fake reviews.

KeywordDeception Fake Online Review Interactive Effect Linguistic Cue
DOI10.1108/IJCHM-04-2021-0473
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics ; Business & Economics
WOS SubjectHospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:000708602900001
PublisherEMERALD GROUP PUBLISHING LTDHOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND
Scopus ID2-s2.0-85117219600
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
INSTITUTE OF COLLABORATIVE INNOVATION
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Affiliation1.Faculty of Business Administration, University of Macau, Macao
2.Faculty of Business Administration, Centre for Cognitive and Brain Sciences, University of Macau, Macao
3.Department of Integrated Resort and Tourism Management, Faculty of Business Administration, Asia-Pacific Academy of Economics and Management, University of Macau, Macao
First Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Wang, Erin Yirun,Fong, Lawrence Hoc Nang,Law, Rob. Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence[J]. International Journal of Contemporary Hospitality Management, 2022, 34(1), 184-200.
APA Wang, Erin Yirun., Fong, Lawrence Hoc Nang., & Law, Rob (2022). Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence. International Journal of Contemporary Hospitality Management, 34(1), 184-200.
MLA Wang, Erin Yirun,et al."Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence".International Journal of Contemporary Hospitality Management 34.1(2022):184-200.
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