Residential College | false |
Status | 已發表Published |
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence | |
Wang, Erin Yirun1; Fong, Lawrence Hoc Nang2; Law, Rob3 | |
2022-01-03 | |
Source Publication | International Journal of Contemporary Hospitality Management |
ABS Journal Level | 3 |
ISSN | 0959-6119 |
Volume | 34Issue:1Pages:184-200 |
Abstract | Purpose: This paper aims to examine the dynamics of emotional cues and cognitive cues in review fakeness. Additionally, the boundary condition (i.e. review valence) for the dynamics between emotional cues and cognitive cues is investigated. Design/methodology/approach: This research conducted two studies, which analyzed restaurant and hotel reviews collected from Yelp.com. The authors adopted linguistic inquiry and word count 2015 to code review contents and tested the hypotheses using logistic regression. Findings: Fake reviews contain more emotional cues compared with authentic reviews. Moreover, the dynamics of emotional cues and cognitive cues are salient among negative reviews. Practical implications: This research provides implications to identify fake online reviews based on linguistic cues. Originality/value: This research contributes to the literature by revealing the competition of mental resources between emotional and cognitive systems when deception is for harming others. Grounded in interpersonal deception theory, this paper investigates the interactive effect and complements the literature, which mainly used emotional cues and cognitive cues individually to detect fake reviews. |
Keyword | Deception Fake Online Review Interactive Effect Linguistic Cue |
DOI | 10.1108/IJCHM-04-2021-0473 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics ; Business & Economics |
WOS Subject | Hospitality, Leisure, Sport & Tourism ; Management |
WOS ID | WOS:000708602900001 |
Publisher | EMERALD GROUP PUBLISHING LTDHOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND |
Scopus ID | 2-s2.0-85117219600 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT INSTITUTE OF COLLABORATIVE INNOVATION DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Affiliation | 1.Faculty of Business Administration, University of Macau, Macao 2.Faculty of Business Administration, Centre for Cognitive and Brain Sciences, University of Macau, Macao 3.Department of Integrated Resort and Tourism Management, Faculty of Business Administration, Asia-Pacific Academy of Economics and Management, University of Macau, Macao |
First Author Affilication | Faculty of Business Administration |
Recommended Citation GB/T 7714 | Wang, Erin Yirun,Fong, Lawrence Hoc Nang,Law, Rob. Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence[J]. International Journal of Contemporary Hospitality Management, 2022, 34(1), 184-200. |
APA | Wang, Erin Yirun., Fong, Lawrence Hoc Nang., & Law, Rob (2022). Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence. International Journal of Contemporary Hospitality Management, 34(1), 184-200. |
MLA | Wang, Erin Yirun,et al."Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence".International Journal of Contemporary Hospitality Management 34.1(2022):184-200. |
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