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Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article
Tsai, Henry1; Fong, Lawrence Hoc Nang2
2021
Source PublicationJournal of Travel and Tourism Marketing
ABS Journal Level2
ISSN1054-8408
Volume38Issue:5Pages:480-492
Abstract

This study assesses the relationship between casino-induced satisfaction of needs and casino customer loyalty, and explores the moderating role of gaming attitude, subjective norms, perceived behavioral control, perceived gaming value, and perceived personal luck in this relationship. With 425 valid responses collected from Macau casino goers, the results indicate that casinos can enhance customer loyalty by satisfying their customers’ inner needs, including their self-actualization, esteem, belonging, safety and security, and physiological needs. In strengthening the relationship between casino-induced satisfaction of needs and customer loyalty, casinos should pay special attention to subjective norms and perceived gaming value.

KeywordCasino Gaming Customer Loyalty Perceived Gaming Value Satisfaction Of Needs Subjective Norms
DOI10.1080/10548408.2021.1952147
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000672417500001
Scopus ID2-s2.0-85109419160
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
INSTITUTE OF COLLABORATIVE INNOVATION
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorTsai, Henry
Affiliation1.School of Hotel Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong
2.Faculty of Business Administration and Center for Cognitive and Brain Sciences, University of Macau, Taipa, Macao
Recommended Citation
GB/T 7714
Tsai, Henry,Fong, Lawrence Hoc Nang. Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article[J]. Journal of Travel and Tourism Marketing, 2021, 38(5), 480-492.
APA Tsai, Henry., & Fong, Lawrence Hoc Nang (2021). Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article. Journal of Travel and Tourism Marketing, 38(5), 480-492.
MLA Tsai, Henry,et al."Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article".Journal of Travel and Tourism Marketing 38.5(2021):480-492.
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