Residential College | false |
Status | 已發表Published |
Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article | |
Tsai, Henry1![]() ![]() | |
2021 | |
Source Publication | Journal of Travel and Tourism Marketing
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ABS Journal Level | 2 |
ISSN | 1054-8408 |
Volume | 38Issue:5Pages:480-492 |
Abstract | This study assesses the relationship between casino-induced satisfaction of needs and casino customer loyalty, and explores the moderating role of gaming attitude, subjective norms, perceived behavioral control, perceived gaming value, and perceived personal luck in this relationship. With 425 valid responses collected from Macau casino goers, the results indicate that casinos can enhance customer loyalty by satisfying their customers’ inner needs, including their self-actualization, esteem, belonging, safety and security, and physiological needs. In strengthening the relationship between casino-induced satisfaction of needs and customer loyalty, casinos should pay special attention to subjective norms and perceived gaming value. |
Keyword | Casino Gaming Customer Loyalty Perceived Gaming Value Satisfaction Of Needs Subjective Norms |
DOI | 10.1080/10548408.2021.1952147 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000672417500001 |
Scopus ID | 2-s2.0-85109419160 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration INSTITUTE OF COLLABORATIVE INNOVATION DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Tsai, Henry |
Affiliation | 1.School of Hotel Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong 2.Faculty of Business Administration and Center for Cognitive and Brain Sciences, University of Macau, Taipa, Macao |
Recommended Citation GB/T 7714 | Tsai, Henry,Fong, Lawrence Hoc Nang. Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article[J]. Journal of Travel and Tourism Marketing, 2021, 38(5), 480-492. |
APA | Tsai, Henry., & Fong, Lawrence Hoc Nang (2021). Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article. Journal of Travel and Tourism Marketing, 38(5), 480-492. |
MLA | Tsai, Henry,et al."Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article".Journal of Travel and Tourism Marketing 38.5(2021):480-492. |
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