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Artificial intelligence as a boundary-crossing object for employee engagement and performance Journal article
Prentice,Catherine, Wong,Ip Kin Anthony, Lin,Zhiwei (CJ). Artificial intelligence as a boundary-crossing object for employee engagement and performance[J]. Journal of Retailing and Consumer Services, 2023, 73, 103376.
Authors:  Prentice,Catherine;  Wong,Ip Kin Anthony;  Lin,Zhiwei (CJ)
Favorite | TC[WOS]:14 TC[Scopus]:19  IF:11.0/11.2 | Submit date：2023/08/03
Artificial Intelligence  Employee Engagement  Employee Performance  Service Research  
When can interaction orientation create more service value? The moderating role of frontline employees' trust in managers and employee deep acting Journal article
Yang, Defeng, Chen, Xiaoyun, Ma, Baolong, Wei, Haiying. When can interaction orientation create more service value? The moderating role of frontline employees' trust in managers and employee deep acting[J]. Journal of Retailing and Consumer Services, 2022, 65, 102841.
Authors:  Yang, Defeng;  Chen, Xiaoyun;  Ma, Baolong;  Wei, Haiying
Favorite | TC[WOS]:12 TC[Scopus]:13  IF:11.0/11.2 | Submit date：2022/03/28
Deep Acting  Hierarchical Trust  Interaction Orientation  Service Value  Value Co-creation  
"First in first out" or "last in first out": Presentation of information order on evaluation of utilitarian products Journal article
Liu, Matthew Tingchi, Phau, Ian, Teah, Min. "First in first out" or "last in first out": Presentation of information order on evaluation of utilitarian products[J]. JOURNAL OF RETAILING AND CONSUMER SERVICES, 2017, 36, 148-155.
Authors:  Liu, Matthew Tingchi;  Phau, Ian;  Teah, Min
Adobe PDF | Favorite | TC[WOS]:13 TC[Scopus]:13  IF:11.0/11.2 | Submit date：2018/10/30
Information Order Effect  Assimilation Effect  Contrast Effect  Utilitarian Product  Product Evaluation  
'First in first out' or 'Last in first out': Presentation of information order on evaluation of utilitarian products Journal article
Liu, T. C., Phau, I., Teah, M.. 'First in first out' or 'Last in first out': Presentation of information order on evaluation of utilitarian products[J]. Journal of Retailing and Consumer Services, 2017, 148-155.
Authors:  Liu, T. C.;  Phau, I.;  Teah, M.
Favorite | TC[WOS]:13 TC[Scopus]:13  IF:11.0/11.2 | Submit date：2022/06/07
Information Order Effect  Assimilation Effect  Contrast Effect  Utilitarian Product  Product Evaluation