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Customizing customer journey in hotels: A focus on human touch Journal article
Lei, Soey Sut Ieng, Wu, Don, Liu, Gus Guanrong, Law, Rob. Customizing customer journey in hotels: A focus on human touch[J]. International Journal of Hospitality Management, 2025, 124.
Authors:  Lei, Soey Sut Ieng;  Wu, Don;  Liu, Gus Guanrong;  Law, Rob
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2025/01/22
Customer Journey  Hospitality  Hotel  Human Touch  Multigroup Analysis  Service Encounter  
Not just a game: Understanding eco-gamification in sustainable destination development Journal article
Yu, Jing (Jasper), Hu, Jingjing (Judy), Liu, Guanrong (Gus), Jiang, Wenyuan, Walters, Gabby. Not just a game: Understanding eco-gamification in sustainable destination development[J]. Journal of Hospitality and Tourism Management, 2024, 60, 10-21.
Authors:  Yu, Jing (Jasper);  Hu, Jingjing (Judy);  Liu, Guanrong (Gus);  Jiang, Wenyuan;  Walters, Gabby
Favorite | TC[WOS]:3 TC[Scopus]:4  IF:7.6/8.3 | Submit date：2024/07/04
Destination Sustainable Development  Eco-gamification  Gamification-user-destination Relations  Gamified Media Richness  Online Pro-environmental Behaviour