English | 繁體

Search in the results

UM

Browse/Search Results:  1-2 of 2 Help

Selected(0)Clear Items/Page:    Sort:
Customizing customer journey in hotels: A focus on human touch Journal article
Lei, Soey Sut Ieng, Wu, Don, Liu, Gus Guanrong, Law, Rob. Customizing customer journey in hotels: A focus on human touch[J]. International Journal of Hospitality Management, 2025, 124.
Authors:  Lei, Soey Sut Ieng;  Wu, Don;  Liu, Gus Guanrong;  Law, Rob
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2025/01/22
Customer Journey  Hospitality  Hotel  Human Touch  Multigroup Analysis  Service Encounter  
“Touch over tech”: a longitudinal examination of human touch along a travel journey Journal article
Lei,Sut Ieng, Fong,Lawrence Hoc Nang, Ye,Shun. “Touch over tech”: a longitudinal examination of human touch along a travel journey[J]. International Journal of Contemporary Hospitality Management, 2024, 36(3), 927-945.
Authors:  Lei,Sut Ieng;  Fong,Lawrence Hoc Nang;  Ye,Shun
Favorite | TC[WOS]:4 TC[Scopus]:4  IF:9.1/8.9 | Submit date：2023/08/03
Hospitality  Hotel Stay  Human Touch  Service Encounter  Tech–touch Balance  Travel Journey