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Customizing customer journey in hotels: A focus on human touch Journal article
Lei, Soey Sut Ieng, Wu, Don, Liu, Gus Guanrong, Law, Rob. Customizing customer journey in hotels: A focus on human touch[J]. International Journal of Hospitality Management, 2025, 124.
Authors:  Lei, Soey Sut Ieng;  Wu, Don;  Liu, Gus Guanrong;  Law, Rob
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2025/01/22
Customer Journey  Hospitality  Hotel  Human Touch  Multigroup Analysis  Service Encounter  
Exploring non-immersive virtual reality experiences in tourism: Empirical evidence from a world heritage site Journal article
Zhu, Chris, Wu, Don Chi Wai, Hall, Colin Michael, Fong, Lawrence Hoc Nang, Koupaei, Sara Naderi, Lin, Feifei. Exploring non-immersive virtual reality experiences in tourism: Empirical evidence from a world heritage site[J]. International Journal of Tourism Research, 2023, 25(3), 372-383.
Authors:  Zhu, Chris;  Wu, Don Chi Wai;  Hall, Colin Michael;  Fong, Lawrence Hoc Nang;  Koupaei, Sara Naderi; et al.
Favorite | TC[WOS]:26 TC[Scopus]:37  IF:4.1/4.7 | Submit date：2023/06/05
Mental Imagery  Metaverse  Non-immersive Virtual Reality  Satisfaction  Telepresence  Travel Intention  Vividness  
When Virtual Reality meets destination marketing: The mediating role of presences between vividness and user responses Journal article
Zhu, Chris, Wu, Don Chi Wai, Lu, Yan, Fong, Lawrence Hoc Nang, She, Lena Silin. When Virtual Reality meets destination marketing: The mediating role of presences between vividness and user responses[J]. Journal of Vacation Marketing, 2022, 30(3), 408-422.
Authors:  Zhu, Chris;  Wu, Don Chi Wai;  Lu, Yan;  Fong, Lawrence Hoc Nang;  She, Lena Silin
Favorite | TC[WOS]:12 TC[Scopus]:13  IF:4.5/4.5 | Submit date：2023/01/30
Satisfaction  Sense Of Presence  Telepresence  Travel Intention  Virtual Reality  Vividness  
The role of food festivals in branding culinary destinations Journal article
Yang, Fiona X., Wong, IpKin Anthony, Tan, Xiuchang Sherry, Wu, Don Chi Wai. The role of food festivals in branding culinary destinations[J]. Tourism Management Perspectives, 2020, 34, 100671.
Authors:  Yang, Fiona X.;  Wong, IpKin Anthony;  Tan, Xiuchang Sherry;  Wu, Don Chi Wai
Favorite | TC[WOS]:58 TC[Scopus]:76  IF:7.3/8.0 | Submit date：2021/12/06
Culinary Tourism  Destination Branding  Food Festival  Food Involvement  Moa, Elaboration Likelihood Model