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Engaging psychologically or behaviourally? A segmentation of the integrated resort customers Journal article
Albayrak, Tahir, Fong, Lawrence Hoc Nang, Caber, Meltem, Cater, Carl. Engaging psychologically or behaviourally? A segmentation of the integrated resort customers[J]. Tourism Management Perspectives, 2024, 54, 101313.
Authors:  Albayrak, Tahir;  Fong, Lawrence Hoc Nang;  Caber, Meltem;  Cater, Carl
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:7.3/8.0 | Submit date：2024/10/10
Customer Engagement  Integrated Resort  Macau  Market Segmentation  
The pandemic's effects on customer-to-customer engagement in hospitality consumption: A multi-country investigation Journal article
Miao, Li, So, Kevin Kam Fung, Im, Jinyoung, Jiang, Ting. The pandemic's effects on customer-to-customer engagement in hospitality consumption: A multi-country investigation[J]. International Journal of Hospitality Management, 2022, 102, 103158.
Authors:  Miao, Li;  So, Kevin Kam Fung;  Im, Jinyoung;  Jiang, Ting
Favorite | TC[WOS]:7 TC[Scopus]:9  IF:9.9/10.3 | Submit date：2022/05/04
Consumer Confidence  Covid-19  Customer Engagement  Customer-to-customer  Interpersonal Distance  Pandemic Effects  Strangership  
Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity Journal article
Ou, Juanjuan, Wong, Ip Kin Anthony, Prentice, Catherine, Liu, Matthew Tingchi. Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity[J]. Journal of Hospitality and Tourism Research, 2020, 44(2), 377-402.
Authors:  Ou, Juanjuan;  Wong, Ip Kin Anthony;  Prentice, Catherine;  Liu, Matthew Tingchi
Favorite | TC[WOS]:42 TC[Scopus]:51  IF:4.4/5.0 | Submit date：2021/12/06
Brand Equity  Casino  Customer Engagement  Impulsive Behavior  Loyalty  Service Environment  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
Zhu,Julie N.Y., Lam,Long W., Lai,Jennifer Y.M.. Returning good for evil: A study of customer incivility and extra-role customer service[J]. International Journal of Hospitality Management, 2019, 81, 65-72.
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | TC[WOS]:74 TC[Scopus]:84 | Submit date：2019/08/01
Customer Incivility  Extra-role Customer Service  Service Encounters  Work Engagement  
Customer engagement and its outcomes: The roles of service environment and brand equity Conference paper
Ou, J., Wong, A. I, Liu, T. C.. Customer engagement and its outcomes: The roles of service environment and brand equity[C], 2018.
Authors:  Ou, J.;  Wong, A. I;  Liu, T. C.
Favorite |  | Submit date：2022/06/07
customer engagement  impulsive behavior  loyalty  service environment  brand equity  
Differentiated customer pressures and environmental policies in China Journal article
Wu,Jie. Differentiated customer pressures and environmental policies in China[J]. Business Strategy and the Environment, 2015, 24(3), 175-189.
Authors:  Wu,Jie
Favorite | TC[WOS]:30 TC[Scopus]:29  IF:12.5/14.0 | Submit date：2019/08/02
China  Customer Pressures  Environmental Policy  Stakeholder Engagement  Sustainable Development