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Tourists' emotional misattribution behavior under public health emergencies’ haze: Insights from a quasi-experiment Journal article
Wang, Yujie, Zhang, Zili, Law, Rob, Zhang, Ziqiong. Tourists' emotional misattribution behavior under public health emergencies’ haze: Insights from a quasi-experiment[J]. Journal of Hospitality and Tourism Management, 2025, 62, 57-69.
Authors:  Wang, Yujie;  Zhang, Zili;  Law, Rob;  Zhang, Ziqiong
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:7.6/8.3 | Submit date：2025/01/22
Public Health Emergencies  Emotional Misattribution  Quasi-experiment  Purchase Order  Reviewer Expert Status  
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type Journal article
Huang, Jingwen (Daisy), Wong, Ip Kin Anthony, Lian, Qi Lilith, Huang, Huiling. Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type[J]. International Journal of Contemporary Hospitality Management, 2025, 37(3), 890-917.
Authors:  Huang, Jingwen (Daisy);  Wong, Ip Kin Anthony;  Lian, Qi Lilith;  Huang, Huiling
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.1/8.9 | Submit date：2025/01/13
Need To Belong  Rapport  Restaurant Type  Robotic Service Type  Solo Diners  
Riding on uncertainty: Leveraging human agents and service robots during service delivery Journal article
Chan, Janelle, Chan, Irene Cheng Chu, Lam, L. W., Law, Rob. Riding on uncertainty: Leveraging human agents and service robots during service delivery[J]. International Journal of Hospitality Management, 2025, 125, 104000.
Authors:  Chan, Janelle;  Chan, Irene Cheng Chu;  Lam, L. W.;  Law, Rob
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2025/01/22
Service Robot  Service Encounter  Service Uncertainty  Customer Inquiries  
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction Journal article
Sun, Sunny, Ye, Huiyue, Law, Rob. Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction[J]. International Journal of Contemporary Hospitality Management, 2025, 37(1), 180-196.
Authors:  Sun, Sunny;  Ye, Huiyue;  Law, Rob
Favorite | TC[WOS]:3 TC[Scopus]:2  IF:9.1/8.9 | Submit date：2024/10/10
Anthropomorphism  Cognitive–analytical Task  Emotional–social Task  Hotel Service Robot  Human–robot Interaction  
Customizing customer journey in hotels: A focus on human touch Journal article
Lei, Soey Sut Ieng, Wu, Don, Liu, Gus Guanrong, Law, Rob. Customizing customer journey in hotels: A focus on human touch[J]. International Journal of Hospitality Management, 2025, 124.
Authors:  Lei, Soey Sut Ieng;  Wu, Don;  Liu, Gus Guanrong;  Law, Rob
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2025/01/22
Customer Journey  Hospitality  Hotel  Human Touch  Multigroup Analysis  Service Encounter  
An integrated model of artificially intelligent (AI) facial recognition technology adoption based on perceived risk theory and extended TPB: a comparative analysis of US and South Korea Journal article
Hwang, J, Kim, J, Joo, K.H, Choe, Ja Young. An integrated model of artificially intelligent (AI) facial recognition technology adoption based on perceived risk theory and extended TPB: a comparative analysis of US and South Korea[J]. Journal of Hospitality Marketing & Management, 2024, 33(8), 1071-1099.
Authors:  Hwang, J;  Kim, J;  Joo, K.H;  Choe, Ja Young
Favorite | TC[WOS]:4 TC[Scopus]:5  IF:11.9/11.3 | Submit date：2024/08/05
Artificial Intelligent-based Facial Recognition Technology  Cultural Differences  Perceived Risk Theory  Restaurant Technology  Theory Of Planned Behavior  
How Wanghong Live Streamers Affect Online Users’ Purchasing Behavior on Live Streaming Platforms: A PLS-SEM Approach Journal article
Li, Lifu, Pugalia, Sancheeta. How Wanghong Live Streamers Affect Online Users’ Purchasing Behavior on Live Streaming Platforms: A PLS-SEM Approach[J]. Journal of Global Information Technology Management, 2024, 27(4), 277-292.
Authors:  Li, Lifu;  Pugalia, Sancheeta
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:3.0/4.8 | Submit date：2024/11/05
Aida Model  Purchasing Behavior  Video Streaming Technology  Wanghong Economy  Watching Interest  
Confidence management in contests Journal article
Deng, Shanglyu, Fang, Hanming, Fu, Qiang, Wu, Zenan. Confidence management in contests[J]. Journal of Economics & Management Strategy, 2024, 33(4), 1007-1028.
Authors:  Deng, Shanglyu;  Fang, Hanming;  Fu, Qiang;  Wu, Zenan
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:1.2/2.1 | Submit date：2024/02/22
When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors Journal article
Lei, Miki I. T., Huang, Huiling, Yang, Fiona X.. When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors[J]. International Journal of Hospitality Management, 2024, 123, 103894.
Authors:  Lei, Miki I. T.;  Huang, Huiling;  Yang, Fiona X.
Favorite | TC[WOS]:1 TC[Scopus]:1 | Submit date：2024/09/12
Pro-environmental Behaviors  Message Framing  Cuteness Cues  Feeling Right  Experimental Design  
Words meet photos: How visual content impact rating Journal article
Liu, Xinxin, Zhang, Ziqiong, Law, Rob, Zhang, Zili. Words meet photos: How visual content impact rating[J]. International Journal of Hospitality Management, 2024, 123, 103945.
Authors:  Liu, Xinxin;  Zhang, Ziqiong;  Law, Rob;  Zhang, Zili
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2024/10/10
Deep Learning  Expectation Confirmation Theory  Fit Informativeness  Hotel Booking Platforms  User-generated Photos